Refund and Return Policy!
1)What's your refund policy for returns?
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We recommend you returning your items using similar packaging your order arrived in or a suitable alternative . Make sure any packaging for the items is returned. if not you may receive a return on any exposed or damaged items that we are not responsible for!
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2)Return Rules
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*Items must be returned unworn , undamaged and unused, with all tags attached and the original packaging included .
*Due to the nature of face masks , we will not be able to accept returns unless the item is damaged or faulty when delivered to you.
*Please take care when trying on your purchases and return them in the same condition you received them.
*Any items that doesn't fit the policy will not be accepted!
*If you processed your order through guest checkout please email our friendly customer service via Contact Us tab in the menu
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3)Cancelling an Order
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If you choose this option we will refund you the full price for any returned item that meets our Return policy and the original delivery fee ; however, you will be responsible for the cost and arrangement of returning the item(s) to Neighborhood OOOlympion.
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4)Refunds
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Once the return has been received and accepted by our partner, your refund will be completed via the original payment method , excluding the delivery costs. if you paid sales tax in the original purchase price , this will also be included in your refund. You can follow the return of your package with our courier using the tracking number on your returns Label.
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5)Faulty items
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It is our aim that every item arrives in new condition and we hope you're always thrilled with your purchase. If you receive an item in a damage or flawed condition, or if it doesn't quite match the description on site , please advise Customer Service A.S.A.P.
Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item .